Remote Hand Services
Maximize Your Business Uptime with Experts
From basic Remote Hands services to advanced command-line interface tasks and complex configurations, we’ve got you covered. Our 24/7 Service Operations Center actively optimizes your infrastructure, preventing issues and swiftly resolving any problems to minimize downtime—whether it’s plugging in a cable or executing intricate system commands.
- Home
- ~
- Remote Hand Services
Remote Hand Support Services
Our skilled team of engineers offers 24/7 monitoring and support to optimize your business-critical IT infrastructure, ensuring maximum uptime. Utilizing our advanced Service Operations Center, we take a proactive stance to maintain and upgrade your systems before issues arise. Should any problems occur, our experts quickly diagnose and troubleshoot, reducing costly downtime. We efficiently manage complex multi-vendor environments, conducting regular health checks, patching, capacity planning, and more to enhance the efficiency, security, and resilience of your infrastructure. Trust in our IT expertise for around-the-clock optimization that keeps your technology running smoothly.
Remote Hand Support Services
Our skilled team of engineers offers 24/7 monitoring and support to optimize your business-critical IT infrastructure, ensuring maximum uptime. Utilizing our advanced Service Operations Center, we take a proactive stance to maintain and upgrade your systems before issues arise. Should any problems occur, our experts quickly diagnose and troubleshoot, reducing costly downtime. We efficiently manage complex multi-vendor environments, conducting regular health checks, patching, capacity planning, and more to enhance the efficiency, security, and resilience of your infrastructure. Trust in our IT expertise for around-the-clock optimization that keeps your technology running smoothly.
LEVEL 1 SUPPORT
FREE!
- Reboot Server/Equipment
- Visual Inspection of the Server/Equipment Status Indicators
LEVEL 2 SUPPORT
US$ 35 / Hour
- Reboot Server/Equipment
- Visual Inspection of the Server/Equipment Status Indicators
- Reset Sub-equipment by Ejecting the device and re-inserting it
- Push button or toggle switch
- Swap removable media slot or port
- Replace hot-swappable components with your spare part
- Take pictures of your server/equipment
- Connect monitor for visual inspection
LEVEL 3 SUPPORT
US$ 50 / Hour
- Reboot Server/Equipment
- Visual Inspection of the Server/Equipment Status Indicators
- Reset Sub-equipment by Ejecting the device and re-inserting it
- Push button or toggle switch
- Swap removable media slot or port
- Replace hot-swappable components with your spare part
- Take pictures of your server/equipment
- Connect monitor for visual inspection
- Connect monitor, mouse, & keyboard to perform basic troubleshooting just to enable remote access
- Assist physical installation, movement of your server/equipment within same/different rack
- Move, install or secure your cable(s) for your internal connection
- 24/7 check in/out device with 24 hours notice in advance
Features and Benefits
Quick Troubleshooting
Our team swiftly identifies and resolves issues to minimize downtime, ensuring your operations run smoothly and efficiently
Network Management
Experienced professionals manage your network and power cables, conducting maintenance to prevent outages and optimize performance.
Flexible Device Handling
We offer device check-in and check-out services outside business hours, providing support whenever unexpected situations arise.
Device Relocation Support
Trained staff assist in relocating and connecting your devices as requested, minimizing risks and ensuring seamless operation.
Free 1-Click Scripts Install
Set up your website easily with our Free 1-Click Scripts Install from Softaculous. You can quickly install popular platforms like WordPress, Joomla, Drupal, and more—no technical skills needed. It’s a fast, hassle-free way to get your site live and ready to go in minutes, so you can focus on building your online presence without any stress.
Ubuntu
Drupal
Python
WordPress
Prestashop
Joomla
Frequently Asked Questions
Have questions? We’re here to help! Browse through our frequently asked questions to find the information you need about our services, support, and solutions. If you can’t find what you’re looking for, contact our support team for personalized assistance.
This service can be purchased at any time, even in advance. The number of hours to which you are entitled for remote hand support will be credited to your colocation product.
You will be notified of your balance once payment is verified and upon task completion. However, you can reach out to us anytime to inquire about your Remote Hand Support balance.
You may submit your request through our ticketing portal at 24/7 Live Support or email us at [email protected]. Additionally, our WhatsApp Support is available 24/7, or contact our Phone Support during business hours, 8:00 AM to 5:00 PM, Monday to Friday at +62-21-50515111.
We will assist in replacing or swapping your hardware using your OWN spare parts.
Response time depends on the Support Level you choose. Here are the details:
| Support Level | Max Response Time | Included Remote Hands Hours | Monthly Fee |
|---|---|---|---|
| Basic | 3 hours | – | Free |
| Silver | 2 hours | 60 hours | Rp. 2.000.000 |
| Gold | 1 hour | 90 hours | Rp. 3.500.000 |
| Platinum | 30 minutes | 120 hours | Rp. 6.500.000 |
- All plans include 24/7 free phone support / live chat and access to the self-service center.
- Additional Remote Hands time beyond the included hours will be charged based on your tier (starting from Rp. 350.000/hour for Basic).
- For coverage in Cibitung & Surabaya, add Rp. 150.000/hour. For Malaysia & Singapore, add Rp. 2.500.000/hour.
Please inform us 24 hours in advance so we can arrange for our engineer to be on-site and for our billing to provide you with a clearance form.
Troubleshooting primarily focuses on making your devices accessible remotely for further investigation on your part.
Migrate Your Website to Herza Cloud!
From Professional, Business To Enterprise, We’ve Got You Covered!
-
HERZA, LTD.
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom - [email protected]
- +44-20-30318858
Hosting
Servers
Colocation
IP & Connectivity
Others
©2019-2025. Herza Cloud. All Rights Reserved.